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Question

Can notes taken in Gong sync back to SFDC and GainSight Timeline?

  • November 14, 2017
  • 7 replies
  • 264 views
jackie_cofield
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You can take notes in Gong that sync to SFDC. Can we make these Sync to Gainsight Timeline too?
chris_mudd
cmultanen
jlicciardello
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  • chris_mudd
    chris_mudd
  • cmultanen
    cmultanen
  • jlicciardello
    jlicciardello
  • bradley
    bradley

7 replies

lila_meyer
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  • lila_meyer
  • Gainsight Employee ⭐️⭐️⭐️
  • 1447 replies
  • November 14, 2017
Currently, it's not possible to sync notes from SFDC to Timeline. The Activities sync works in one direction only at this time.
Lila Krutel, Dir. Global Education Services
lila_meyer
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  • lila_meyer
  • Gainsight Employee ⭐️⭐️⭐️
  • 1447 replies
  • November 14, 2017
If you'd like to add your vote for this enhancement, see this post.
Lila Krutel, Dir. Global Education Services
P
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Is this integration coming? The page in the post gives me a 404

lila_meyer
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  • lila_meyer
  • Gainsight Employee ⭐️⭐️⭐️
  • 1447 replies
  • October 11, 2019
Hi Parimala,

The other post is here: https://community.gainsight.com/conversations/bidirectional-syncing-of-activities-on-timeline-5bc73e12e4b04588aaf86588

@nitisha_rathi Can you share an update on our Timeline sync plans since it's a longstanding popular request?

Lila Krutel, Dir. Global Education Services
nitisha_rathi
  • nitisha_rathi
  • Expert ⭐️
  • 1134 replies
  • October 11, 2019
Capability to sync Salesforce activities to Timeline will be available within one quarter. We are also working towards a direct sync from Gong to Timeline. I will share more details as I have more clarity.

Thansk,

Nitisha

john_apple
miguel_rodriguez
sai_ram
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    john_apple
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    miguel_rodriguez
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    sai_ram
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    Rachel_Marie
P
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@nitisha_rathi would love to learn more about the gong integration feature underway. We are looking at a way to pull the tasks from a gong call and link it to a CTA’s timeline, a plugin of sorts that integrates the two systems would be great which gives users the ability to see the the CTAs and add the gong call and task to the relevant timeline.

miguel_rodriguez

@nitisha_rathi any updates on the Gong sync to Timeline?

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