Hi Team,
Customer is looking for stopping partial responses from coming in. They wish to have only those responses where the customer submits the survey. As of now, as soon as the partial time is over, response is converted into Submitted.
Customer Update:
When creating a new survey Partial Completion date is a required field and from the documentation I understood that we have to give receivers a time while they can finish their survey and submit it to us or it is just going to submit on their behalf as partial completed.
I was wondering if there is any way to avoid that, receiving partial completed NPS surveys. Currently we don't count NPS partial completed surveys with the tool that we are using, and we would like to keep it this way.
Is there any way in Gainsight not to receive partial submitted NPS surveys from our customers?
I had suggested to do the following:
- Uncheck the Allow Auto Save Answers box.
- Keep the partial completion column as blank.
https://share.getcloudapp.com/z8u18BjJ
However, as we know partial completion column can not be left blank. Could you please share you insights if there is a way to achieve it?
