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How can NPS be configured to go out on a rolling basis?
The tutorial on Gainsight Go explains how to get an NPS out once a month, but not on other timeframes. if you tracked customer age by days (from contract) would that be more of a rolling NPS instead of triggering an outreach once a month?
Best answer by dan_ahrens
Hi Laura, I'd love to get a little more detail into your use case here. Do you have some scenarios in mind where a monthly NPS wouldn't be frequent enough?
Also, with Advanced Outreaches and Bionic Queries (link) you could create a query to be that specific (in days). I'm just curious as to the use case that would mandate more frequent outreaches than monthly.
View originalAlso, with Advanced Outreaches and Bionic Queries (link) you could create a query to be that specific (in days). I'm just curious as to the use case that would mandate more frequent outreaches than monthly.
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