Hello,
I recently discovered that points are not awarded to users via Gainsight’s built-in gamification system for activity within private groups. I’ve opened a feature request about this here if anyone else would find this useful.
In the meantime, I am exploring Zapier as an alternative. We already have a supplemental point assignment system in place that works by awarding points to users who comment on posts that have a particular moderator tag. I would like to use this to set up an automated system which appends a moderator tag to every new post within a particular group so that users can still earn points for participating in conversations there.
However, as I’ve been attempting to set this up, I am not seeing “new topics” in private groups as an available trigger within Zapier. Is this another limitation? Am I able to obtain this activity data another way? Hoping that I am simply missing something obvious.
