See what we discussed on August 13th’s 10 AM EST session of Office Hours below:
Have a question or want to talk through a topic? Drop in here with sessions twice a week (Monday’s and Wednesdays) two times a day:
10 AM EST sessions or 3 PM EST sessions
1. How can I improve learner activation rates?
A customer joined today’s session to ask about increasing activation across their training program. We talked through a few key points:
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Learning Paths are currently assigned by implementation managers based on customer type, but training is optional—it's offered as a recommendation, not a requirement.
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They shared that one large customer does require training, but only 5 of 150 users have activated so far.
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Academy adoption has been limited due to SSO not being set up, and learners currently need a separate login. Their dev team is working on a fix.
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We discussed the importance of framing the “why”—making it clear to customers how training supports their success. This can be reinforced in 1:1 conversations or via CE email communications.
2. How can we use CE Communications to re-engage learners?
The customer asked about resending activation emails to users who haven’t logged in yet. While there's no bulk "resend all" button, we talked about alternate ways to re-engage inactive users through targeted messaging.
I also shared a resource on how to use group-based messaging to send specific reminders or nudges to select users:
Creating Groups to Send a Broadcast Message
3. What’s the average course duration across CE customers?
We wrapped up by discussing course length and learner time expectations. Course durations vary widely, and that depends on the type of content being presented and what is necessary to be in the course, the persona of the learner, and how much time that learner realistically has available (during implementation, for example)
We encouraged tailoring course lengths and structures to the learner journey, not just content volume.