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Category Hierarchy

Related products:CC CustomizationCC Others
  • March 17, 2025
  • 1 reply
  • 7 views

It would be immensely helpful if the API category endpoint provided the hierarchy represented in the web UI. We have multiple product categories that we are arranging knowledge articles underneath, many of which are named following the same conventions (ie, ‘Contacting Support’) but from the API there is no way of knowing which parent category the sub category is in, which requires a time consuming manual mapping effort.  Thank you!!

1 reply

  • Gainsight Employee ⭐️
  • March 18, 2025
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