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New Idea

Survey Response Re-assignment

Related products:None

keith_mattes

As an admin and user, in case of an erroneous send or potential account deletion, I would like the ability to change the Account/Company a survey response is associated with. 

In our case, a manually fed JO Program was provided with improper ORGID’s for the contacts.  As a result, we have reports of survey responses associated with the wrong Account

While we Admins are aware of all of the backend dependencies within the Gainsight MDA, this seems like a product limitation if support cannot even process a request.

3 replies

sai_ram
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  • Expert ⭐️⭐️
  • 3727 replies
  • January 22, 2021

@keith_mattes Thanks for writing it here. I remember adding this to the road-map. Let me do a secondary check and get back to you on this.


sai_ram
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  • Expert ⭐️⭐️
  • 3727 replies
  • January 25, 2021

Hi @keith_mattes apologies, this is not in the immediate road-map. We will change the priority based on the other customer interest.

@All, Please up-vote here if you are interested in this request.  


keith_mattes
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  • Author
  • Helper ⭐️⭐️
  • 187 replies
  • January 25, 2021

Thank you for the update.  Unsure if this would make a difference, but if there is another “Support” roadmap for their ability to process or handle these requests, that would be OK as well?  I’ll see what need/support there is for this as well.


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