I’ve been working with the survey designer in Gainsight recently as I look to create a post-onboarding survey. Whilst there are some great options around fonts, colors, etc. it is very limited and the survey design in the end doesn’t look anywhere near what we want for it to look like to match our branding.

Ideally I would like to see the ability to add custom CSS to the survey pages to allow for us to have full control over what the surveys look like. Failing that, additional, more modern design options would be much appreciated.

Currently as the survey design is very limited, we are considering alternative survey tools such as Typeform with the plan to leverage APIs to bring the responses into Gainsight. This is less than ideal.