I’m sure there’s a post out there somewhere asking for this already, but a quick search didn’t yield it.
Admins need the ability to purge data from any object without relying on Gainsight support.
For example, we just switched to a new Scorecard. We have history to populate, but cannot because within the Account Scorecard History table each customer can only have ONE scorecard record in the history table per snapshot date and if there are already records for the PREVIOUS scorecard it will block loading history for the NEW scorecard.
So in order to load for the new history, I have to have the old scorecard data purged - which I cannot do so I’m at the mercy of Gainsight Support (and the inherent delays that come with that).
I submitted a request two days ago to have the data purged, and I am told it will be Monday before this can happen. We have MBOs dependent on scorecard history tracking, and right now our leaders are flying blind.
But really why should Admins have to rely on Support to purge data?
