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Knock Off Participants while JO is in Paused

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  • October 27, 2021
  • 4 replies
  • 110 views

heather_hansen
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We paused a program to give our teams time to review if people needed to receive the next email in the series.  Now, we have a list of participants that we need to knock off, but we aren’t able to do it while the program is still paused.  Since the list is a little bit long, and I need to check them off individually, I’m worried that the next step will fire before I’ve removed all the participants that need to be removed.  Would be great if you could adjust participant lists or criteria while a program is paused.

4 replies

Cornelia
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  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • October 28, 2021

Hey @heather_hansen, looping in @PavanCh to help you out here so your next steps can be guided to the right direction here. 


heather_hansen
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  • Author
  • VIP ⭐️⭐️⭐️⭐️⭐️
  • October 27, 2022

Hi @PavanCh, will this be available in the JO upgrade?  I’m running into again.


sarahmiracle
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • December 2, 2022

@heather_hansen what was your experience here? I’m finding myself in the same situation. We recently needed to pause all of our JO programs during a territory transition exercise. Now that accounts have shifted, I need to remove my in-flight participants from a program, but that program is Paused and I can’t knock them off. 😫


heather_hansen
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  • Author
  • VIP ⭐️⭐️⭐️⭐️⭐️
  • December 2, 2022

Wound up just cloning and creating a new program because I didn’t trust that I could remove them before the email triggered.