Updates to Playbooks
- jeremy_johnston
- jean.nairon
- scott_superko
- sarah_johnson
- hitesh_sharma
- katie_b
- colleen_fleming
- jake_ellis
- cmultanen
- kate_green
- seth
- samantha_braastad
- kristin_f3c469
- alex_legay
- heather_hansen
- jam
- darkknight
- spencer_engel
- nora_soza
- jeffrey_coleman
- matthew_weinreb_adccf1
- aviv_caspi
- hayley_jean_farr
- jessica_weiss
- britton_walker
- shiv_kumar_katiyar
- hitesh
- jordyn
- gamal_lear_cea229
- logan_t
- josh_grigone
- casey_matson
- jagadeesh_kumar_paidimarri
- ana_g
- jnunes
- alisapagerduty
- acote
- willpatterson
- Revant_Amingad
- ml2019
- gunjanm
- andreammelde
- Jaya
- andorfuhrer
- lesliesmith
- tammy_c
- Erseburse
- GraceP
- CurtisValentine
- haleylund
- josh.berger
- bradley
- ltsponhour
- Andy_Lewis
- christina.luu
- sarahmiracle
- cjonas03
- nhb119
- wyattfarino
- simonechen
- bmayden
- dayn.johnson
- ZainT
+4+7
I recently did a release without the playbook and the only way I could find to associate the new playbook was manually to each CTA - is there a better way?
Seems like this might be a good edition to the Mass Edit feature.
Hi,
Giving an option to cascade playbook changes to all open CTAs/ tasks means that we will be replacing the existing open task with the new updated task but this will result in loosing task attributes data which was manually entered by the CSM. Similar approach is taken while replacing/ re-applying a playbook. Do you think this approach will work for you?
Thanks,
Nitisha
Enhancing mass edit is in our roadmap and applying playbook in bulk will be a part of it. ETA to be decided.
Thanks,
Nitisha
+13
+1+1Today while working on one of the customer request, I found that you can apply a playbook to a CTA by a rule(if not applied).
Based on the identifiers used in the CTA action, CTAs are up-serted (Type and Reason are default identifiers). If there is an existing CTA that matches the identifiers, then it is updated.
While updating:
- Priority is updated if the new Priority is higher than the existing CTA's priority.
- Chatter/Comments are updated based on the "Post update to chatter and/or comments" flag.
- If existing CTA does not have a playbook and the new CTA has a playbook, then the playbook will be applied.
Here is a demo I did- https://share.vidyard.com/watch/1L5WWEnHPoMLKbVnRHC2r9
+13+4We understand the importance of this ask and this is definitely on our roadmap but may not be available until June. I will post further updates once I have more clarity on ETA.
Thanks,
Nitisha
+6
Any updates on an ETA? I’ve seen more customers where they have tasks already created and it is a lot of work to manually replace the playbook depending on the amount of tasks where the template needs updating.
Hi Alex,
This is something that is definitely there on our roadmap but unfortunately, it's not there on our short-term roadmap. I will keep you updated as an when we make any progress on this.
+13This has also come up with adjustments on task due dates as success plans are refined. Customers would like the option to mass adjust existing plans and open tasks to the refined cadence of steps.
On this specifically, updating the SP Due Date and even the capability to make Objectives and tasks due dates dependent on the Active Date (SP Status = Active) would be amazing.
Huge +1 for this entire idea and thread though.
+1Is this still on the roadmap?
This is a huge need and one of the reasons our onboarding team is evaluating other tools for their onboarding playbooks.
+3This continues to be need for us as well
Thanks for the feedback and patience everyone. We have added this to our medium term roadmap. Once we start deep diving, we will reach out to you for feedback. Thanks!
Hello Team,
Any update on ETA?
Regards,
Srikanth
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.