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Empty 'From' Name in CoPilot report

  • October 4, 2017
  • 4 replies
  • 48 views

will_ritchie
What does [i]Empty 'From' Name mean in a CoPilot execution summary spreadsheet?

Best answer by sai_ram

Issue is with the set up and it is fixed now.

4 replies

sai_ram
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  • Expert ⭐️⭐️
  • October 6, 2017
Hi Will, Could you explain this use case in more detail?  I don't entirely follow what you are trying to say. 
We don't display 'From' Name in Execution Summary.Below are the details we display in Execution Summary.


If possible could you please post a screenshot,it would be easy for us to understand.

will_ritchie
  • Author
  • Contributor ⭐️⭐️
  • October 6, 2017
 



No problem, so it's here in the 'Failed records' tab that I'm looking. It doesn't seem to pull through 'customer success manager name' even though this is listed in Salesforce...

sai_ram
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  • Expert ⭐️⭐️
  • October 11, 2017
Hi Will, we need to check what field is used in from address and why it is not pulling data.

sai_ram
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  • Expert ⭐️⭐️
  • Answer
  • October 11, 2017
Issue is with the set up and it is fixed now.