Currently in Gainsight PX we are unable to cleanly search for when a boolean value is NULL or True simultaneously. We can only filter for “is”, “is set” or “is not set” and these 3 options are missing the joint option of NULL & T/F.
My workaround has been to do <boolean is True> OR <boolean is not set>. This gives me what I want which is <boolean is not False>. But this is failing in some areas as it does not properly handle the OR logic between these two populations.
Request: add the ability to filter for “is not ____” and let users choose T/F.
Possibly similar to this enhancement for Gainsight CS:
