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Can we un-check "Add Reply-To in Bcc" in Email assist for customers on their request

Related products:None
  • April 27, 2020
  • 4 replies
  • 164 views

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Hi Team,

Can we un-check "Add Reply-To in Bcc" in Email assist for customers on their request as they do not want to do manually every time.

Thanks & Regards,

Srikanth

4 replies

LauraThereseC
  • Contributor ⭐️⭐️
  • April 27, 2020

This would be a fantastic change 


ashleyunity
  • Contributor ⭐️⭐️⭐️
  • April 27, 2020

I originally requested this change because we answer emails in a separate inbox management system. 

There are two ways to automatically BCC email addresses in Gainsight:
1. Via the Email Configuration menu (which sends emails to our team email address)
2. Via Email Assist, through the ‘Add Reply-to in Bcc’ option

Customers like us who use a different inbox management solution don’t need to add the CSM/CSA in bcc because a copy of that email is automatically tracked in our 3rd party inbox solution. Given the volume of emails sent via Email Assist on a regular basis (at least 10 per day) it is both unsustainable and error-prone to leave this setting checked by default. We would much prefer to control this setting from the Email Configuration menu as well.
 


  • Helper ⭐️⭐️⭐️
  • May 7, 2020

Hello All,

We are consolidating all the email related requests, and we will soon update about the availability.


Ester.Memoli
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  • Helper ⭐️
  • July 31, 2023

Hello, is this option not available yet?