Hi, I'm asking this on behalf of a customer who wants to understand a little bit more clearly how CoPilot manages contacts who have previously unsubscribed. Is the check for an unsubscribe done before or after the power list results are generated?
In other words, if a contact has previously unsubscribed, but they otherwise meet the criteria of the powerlist, will they A) show up in the power list results, but not receive the email or 😎 not show up in the power list results at all?
Thanks!
Solved
More detail on how unsubscribed contacts are handled by CoPilot
+2Best answer by lila_meyer
Assigning to myself to update docs.
VP of Customer Success at Forcepoint
Hi Dan,
unsubscribe check happens while executing the outreach. Which means contacts which are unsubscribed previously shows up in power list.
unsubscribe check happens while executing the outreach. Which means contacts which are unsubscribed previously shows up in power list.
To add more for Vinay's comment, you can also find the count of recipients skipped because of previously unsubscribed in outreach's execution history. Refer the 'Skipped' column.
This data is also reportable @ 'Unsubscribed Emails' collection/table in MDA.
This data is also reportable @ 'Unsubscribed Emails' collection/table in MDA.
+2Thank you very much Ankit and VinayKumar!
+5Assigning to myself to update docs.
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