Posting this idea after corresponding with Gainsight support about some constraints we have encountered with developing a custom script to retrieve questions with no replies and send an email alert to our internal distribution list. This relates to “List questions” in the Community API documentation https://api2-us-west-2.insided.com/docs/community/#tag/Questions/operation/getQuestionList
Today it is not possible to apply more granular filters and as a result sometimes the script fails to catch threads that meet the criteria.
Our requested modifications, in order of priority for this use case:
- Apply filter to get records only based no replies AND
- Apply filter to return records in a specified order, in our case preference for newest to oldest
Thanks!