Is there a way to write a rule to update SFDC when we have hard bounces from an email campaign? We have a field in SFDC on the contact object that indicates if a contact is Active/Inactive. Ideally, we'd want to flip that to Inactive for any hard bounces.
I know we can export a report and import to SFDC, but I'd rather have this automated (especially when we use Copilot a lot).
Solved
Can you update SFDC based on Hard Bounces from Email Outreach?
Best answer by darkknight
Going ahead and adding our example as well...similar to Jeff C's:
+5You could write a rule that would parse the Email Logs for any hard bounces and then Load to SFDC to set the Contact::Active field (or whatever you call it in your environment).
Jeff Kirkpatrick
Nicole -- here's the rule I use.
And then the action is "update SFDC object" and we have a checkbox called "bounceback" that we set to true.
For this case we send the outreach at like 8 a.m. and then I run this rule around noon.
And then the action is "update SFDC object" and we have a checkbox called "bounceback" that we set to true.
For this case we send the outreach at like 8 a.m. and then I run this rule around noon.
+5Going ahead and adding our example as well...similar to Jeff C's:
Thanks guys! We will give these a shot.
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.