Can't wait to see y'all at Pulse! Excited to take the stage and talk more about Communities your CSMs can use!!

Communities - the magic word 😍

Virtual front seat booked from my end!

Looking forward to it @amasica1217, to know more on building a New community and also involve CSMs!

 

Let's make this Pulse unforgettable! #Pulse2024 #CustomerSuccess

That sounds fantastic! Attending Pulse in person must add a whole new dimension to the experience, especially after years of participating virtually @amasica1217  

We are also very excited to hear about your experiences about building new communities.

Looking forward to the session 🙂

@amasica1217 ,Thank you for the valuable insights on community tips and tricks. Sometimes, Customer Success Managers may not see themselves as content creators. How can we encourage CSMs to overcome this reluctance and actively engage in community participation?

great question @Sravanthi Eleti. My biggest recommendation is to make it known to the CSMs that this doesn’t need to be content created from scratch. Have them tap into the best practices they typically share with their customers or use an anonymized customer issue they just worked through where they found a creative solution to create a post.

I also recommend having someone then help them to get the post over the finish line from the content perspective. Whether that is someone in customer marketing, a community manager, or just someone on the team who is great with writing, have a person there to help them edit, revise, and get their article ready to go live! That way no one feels entirely on their own with this.