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#2minHowTo - How does a Director at Gainsight use GS CS?


kiranpanigrahi
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Challenge accepted! @aaronhatton @Sruthimalla !

Here is how I use Gainsight as a Director of the CS team

https://www.loom.com/share/1af6bd2ce5604eaab4753b32b0d0fb79

 

 

Few things that I focused on: 
1. Lack Of Visibility
- Reports & Dashboards ( lack of activity, visibility into core KPIs, RC, CI )
2. Unexpected Churn - WBR ( Risk Process / Management )
3. Scale & Efficiency - C360, Playbooks, Cockpit, Timeline

This is just a glimpse, and excited to get into deep dives as needed.! 

2 replies

Sruthimalla
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  • Gainsight Employee ⭐️⭐️
  • 38 replies
  • June 8, 2023

This is awesome! Thank you so much @kiranpanigrahi for taking time for this challenge :-)

 


kiranpanigrahi
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  • Author
  • Gainsight Employee ⭐️
  • 16 replies
  • June 8, 2023

I nominate @twinkle_bandla 🙌🏼


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