Skip to main content
Open

Expanded Permissions for the Profile Module or Showing/Hiding Profile Fields

Related products:CC Users & Roles
  • February 16, 2022
  • 8 replies
  • 88 views

DannyPancratz

Background: 

In summary, when your community setting is Public, any profile field with Public visibility is available to unregistered users. 

Unlike most other modules in the platform, there’s not the ability to show permissions for different types of user roles. If you’re community is public, the profile module (and all community member profiles) are exposed for SEO, etc. 

Impact: This is problematic for protecting the information of community users. As @Blastoise186 said in that question, any public profile fields could be scraped by malicious users: 

a malicious user scraping the entire community and mining out all that personal information

But it’s also a major blocker for communities (like mine) that want to expand the use of profile fields and encourage their users to share relevant information. 

It’s also likely a blocker for even sharing company name: many users may not want their posts publicly visible and associated with their company name. They may be okay with that in the community, but not for anyone who googles them. 

Use Cases: Building a community network with visible profile fields and information for building your own niche network / directory. Additional information will help build peer-to-peer connection and promote more informed dialogue between users. 

A few simple use cases:

  • linking to someone’s linkedin profile for adding them to your network.
  • sharing your community URL (like here on Inspired), but keeping that private to unregistered users. 

Solutions: 

  • Permissions for the profile module like for the Ideation module
Ideation permissions available
  • Middle ground option for Profile fields between Public and Private
    • allows it to be visible to registered users and up
    • blocks it from unregistered users and search engines

 

Gainsight CC Team
Updated idea statusNewOpen

Sebastian
Forum|alt.badge.img+1
  • Helper ⭐️⭐️⭐️
  • February 23, 2022

Thanks @DannyPancratz, this makes a lot of sense and I understand this being a blocker for you to ask for more profile information. Re: the middle ground option: you now have the options ‘hidden’, ‘private’ and ‘public’. Would adding another visibility option (i.e. ‘visible for registered users’) also solve your problem?


DannyPancratz
Forum|alt.badge.img+7
  • VIP ⭐️⭐️⭐️⭐️⭐️
  • February 23, 2022

@Sebastian Yes, that would absolutely solve the problem for my use case. 


alfonsmr
  • Helper ⭐️
  • April 19, 2022

Hi all,

I’m super interested in this Idea, Upvoting!

@Sebastian proposed solution seems a good way to start for me!

Cheers,

Alfons


  • Contributor ⭐️⭐️
  • May 30, 2023

Hi all, 

Is there any updates on this? We are also concern for the privacy of our users. 


mibrahim75
  • Contributor ⭐️⭐️⭐️
  • November 29, 2023

@Sebastian  - any update in this request? This is also a concern for us as well as a “closed” customer community . We want to start exposing parts of our community but don’t want to expose the full profile of our community - only to registered users - same process if you want to access a page you get a login on limited access alert. Thank you!! 


security_lion

Adding on that we are also planning on exposing parts of our community and would benefit from this feature.


svh
  • Helper ⭐️
  • March 1, 2024

Our users are concerned about sharing personal information and at the same time cautious to post if they don’t know who the audience in the community is. So this feature would be very beneficial allowing them to see and share profile information only with registered users. Upvoted!



Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings