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AnkurGhosh
Gainsight Employee ⭐️
Gainsight Employee ⭐️
Dec 7, 2023 6:31 AM UTC

Explore Advanced Programs to Enhance Your JO Program Knowledge

Gainsight Admins looking to excel in program creation for Journey Orchestrator. We have some exciting news for you. 

Introducing the Redesigned Advanced Program - NXT

 

The course explains how admins can build and manage the Advanced Program in Journey Orchestrator. The Advanced Program enables you to create advanced programs more efficiently. It offers a simplified process and adds flexibility. 

Please note, the Query builder section has now been added to the Redesigned Advanced Program - NXT course. Happy reading and exploring. 

 

15 replies

dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
Mar 4, 2024 5:27 PM UTC

It is manageable through conditional waits, but it needlessly complicates the beginning of the program.

See below for the logic workflow I built out when I was testing the beta for the dynamic JO for our use cases. The logic below assumes a program that runs at midnight EST to send at regionally appropriate times. The weekday check (on the right) is in case there are multiple email steps that would cause a participant to receive an email later in the journey on a weekend.

Dynamic JO logic to check global region, then check weekday (assumes a 12 am EST program sync)

 

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Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
bholmes
Gainsight Employee ⭐️
Gainsight Employee ⭐️
Mar 4, 2024 6:26 PM UTC

Yikes...that’s definitely really complicated, but props for figuring that out! I probably would have taken the easy way out of making multiples, ha!

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jnunes
Gainsight Employee ⭐️
Gainsight Employee ⭐️
Jul 9, 2024 12:35 PM UTC

Hi @dayn.johnson can you provide a little more detail on what the “Check day is weekday” evaluate step is actually doing? Thank you!

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dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
Jul 9, 2024 1:14 PM UTC

Hi @dayn.johnson can you provide a little more detail on what the “Check day is weekday” evaluate step is actually doing? Thank you!


So I don’t think that evaluate setup is necessary anymore with the Action Execution Schedule feature, but essentially it checks whether the current weekday (via a calculated field) matches the day in question, and then waits the appropriate number of days. We use a variation of that in our current advanced (old builder) programs to make sure the current day is a weekday before the subsequent email step.

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Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
jnunes
Gainsight Employee ⭐️
Gainsight Employee ⭐️
Jul 9, 2024 2:00 PM UTC

That is very helpful, thank you!

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