We’re bringing back this high-impact event exclusively for Gainsight Admins!
Join a small-group roundtable led by one of six expert Admins from our amazing CS Ops Product Council. These seasoned pros will offer tactical, personalized coaching and share real-world insights. You’ll also connect with fellow admins in a setting designed to spark collaboration and future peer support.
Each roundtable is capped at 5 participants to keep the conversation focused and valuable. Registration is required and limited to Pulse-registered attendees. You may attend one roundtable only - helping us open the door for more Admins to benefit from this experience.
📅 Dates & Times
• Wednesday: 12:45–1:45PM
• Thursday: 1:15–2:15PM
📍 Location
CS Ops Clubhouse
🍴 Food & Timing
Lunch will be served in the Clubhouse. You’ll have 30 minutes before and after your session to eat and connect.
👉 Sign up here!
Note: Roundtables will be assigned first-come, first-served based on your rankings. You’ll receive a follow-up email with your assigned session, including the day and time.
Check out some quotes from participants’ feedback in previous years!
- “Being able to collaborate with other admins working through the same successes and failures as us was incredibly helpful!”
- “Overall loved the concept and the conversation. I am optimistic I will be joining next year!”
- “This is always my favorite offering at Pulse!! A can’t-miss. Looking forward to it!
| Topic | Admin Host |
|---|---|
If We Build It, Maybe They'll Use It: Let's Talk Change Management
|  @tmorgan
|
Beyond the Buzz: How CS Ops Admins are Actually Using AI |
 @dayn.johnson |
Real‑World Admin Hacks for System Limitations |
 @michael_obrien
|
Beyond Execution: Elevating CS Ops into a Strategic Function |  @angela_domenichelli
|
Scaling Your CSMs: Expanding Books Without Losing the Human Touch |  @jenlpro
|
Operationalizing Customer Health Beyond the Score |  @smartin
|
