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martin.kroehner
martin.kroehner
Contributor ⭐️
August 15, 2023

Speaking about Scalability Powered by Automated Digital Customer Journeys

  • August 15, 2023
  • 3 replies
  • 168 views

Dear Community,

I am thrilled to announce that I will speak about SAP Signavio’s Digital Customer Journey and to present how we have built a team of 12 Virtual CS professionals focussing on our tech touch customer base at SAP Signavio. On top of that I will show you our approach to reduce time-to-value with on-demand access to self-serve resources, compelling content, and more. 

About me:

I am leading the Virtual Customer Success team at SAP Signavio. We have built our team from one Virtual CS professional to 12 globally within 2 years, which was quite a ride, but definitely worth it.

I am looking forward to connecting 🙂

    3 replies

    Sruthimalla
    Sruthimalla
    Gainsight Employee ⭐️⭐️
    November 2, 2023

    Definitely can’t miss this one, More power to you @martin.kroehner 🙌

    Sruthi Malla , Principal strategist Digital CS , Gainsight
      aiprakash
      Gainsight Employee ⭐️
      aiprakash
      Gainsight Employee ⭐️
      November 6, 2023

      I am so excited and looking forward to learning more about the automated digital customer journey. @martin.kroehner Also, I would love to have tips from you on virtually handling a CS team.😀

      Aarti Prakash - Client Outcomes Manager
      Aman
      Gainsight Employee ⭐️
      Aman
      Gainsight Employee ⭐️
      November 8, 2023

      Really excited to know more about the Digital Customer Journey at SAP Signavio @martin.kroehner . I am a part of the Digital Customer Success at Gainsight and eager to understand the approach to reduce time-to-value with the demand to self serve resources. 

      Aman Bejankiwar | Senior Customer Success Solutions Consultant, Gainsight
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