Speaking about Scalability Powered by Automated Digital Customer Journeys

  • 15 August 2023
  • 3 replies


Dear Community,

I am thrilled to announce that I will speak about SAP Signavio’s Digital Customer Journey and to present how we have built a team of 12 Virtual CS professionals focussing on our tech touch customer base at SAP Signavio. On top of that I will show you our approach to reduce time-to-value with on-demand access to self-serve resources, compelling content, and more. 

About me:

I am leading the Virtual Customer Success team at SAP Signavio. We have built our team from one Virtual CS professional to 12 globally within 2 years, which was quite a ride, but definitely worth it.

I am looking forward to connecting 🙂

3 replies

Userlevel 6

Definitely can’t miss this one, More power to you @martin.kroehner 🙌

Badge +3

I am so excited and looking forward to learning more about the automated digital customer journey. @martin.kroehner Also, I would love to have tips from you on virtually handling a CS team.😀

Userlevel 2
Badge +2

Really excited to know more about the Digital Customer Journey at SAP Signavio @martin.kroehner . I am a part of the Digital Customer Success at Gainsight and eager to understand the approach to reduce time-to-value with the demand to self serve resources.