Ability to CC/BCC contacts on JO outreach

Any update on this? We are continuing to run into the following issue:

We have a new customer that is implementing our solution. They have purchased 5 licenses for our product and each person with a license is added to the project. We would like each of them to recieve onboarding communications around project status, training availability, etc. Currently, we are not able to do so because we can only select 1 field as the recipient. We have attempted to create 'customer fields' within Programs but because not all customers have 5 contacts, the logic fails if one of the fields is blank.

Any suggestions on how to work around this?

Happy to inform you all that we are going to release this feature soon. Stay posted!

Hi All, Happy to annuonce that this request is considered now.

Add contact to CC while sending Operational Emails: Previously, users could not add contact to the CC list for emails sent through Journey Orchestrator. With this release, users have an option to add the cc list to the email by selecting CC checkbox, which is enabled while sending only Operational Emails in JO. Currently, only 3 email recipients can be added to the cc list.

In Email Logs and Program emails, users can also track individual email events, such as open, click, and others, for ‘to’ and ‘cc’ emails.

Note: Analytics report is only generated on ‘To’ emails and not yet supported on ‘CC’ emails.

Please follow this article for more details.

Hi, can we make the cc list dynamic. My use case is we want to loop the CSM in on emails sent out to their manager. We need this field be dynamically picked based on who the CSM is on the account.