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ramya_kalisipudi
ramya_kalisipudi
Helper ⭐️
September 14, 2016

Ability to provide CC option for outreach result notification in CoPilot.

  • September 14, 2016
  • 3 replies
  • 30 views
This is on behalf of customer. As of now we do not have an option to notify CSM on the outreach result notification email and hence CSM cannot know whether the email address is bounced or rejected. This does not allow the CSM to know that they need to correct the customer's email address.

Can we provide an option to cc the outreach result notification.

      3 replies

      chuen_moschetti_1466d2
      chuen_moschetti_1466d2
      Contributor ⭐️⭐️⭐️⭐️
      September 14, 2016
      This has been an idea proposed by a Gainsight employee a year earlier - https://community.gainsight.com/gainsight/topics/ability-to-cc-bcc-contacts-on-copilot-outreach
      I am adding to this thread so we can all clamor for this fix.
      jeffrey_dasilva
      jeffrey_dasilva
      Helper ⭐️⭐️
      September 14, 2016
      The request here is not to cc/bcc the email that is sent but for the ability to specify who the Outreach result notification is sent to.  Currently, the result notification is sent to the person who created the Outreach.  It would be great if this didn't happen by default but instead it worked like scheduled rules where you can specify an email address to receive the result notification.
      jeffrey_dasilva
      jeffrey_dasilva
      Helper ⭐️⭐️
      September 15, 2016
      This functionality DOES exist.  When you drill into schedule and Outreach there is an icon in the upper right hand corner that allows you to change who receives the Outreach result email.  It defaults to whoever created the Outreach and then you can change it here.

      The real request for this posting has been captured in this other post: https://community.gainsight.com/gainsight/topics/ability-to-act-on-emails-that-were-not-sent-from-co...
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