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ben
ben
Helper ⭐️⭐️⭐️
June 16, 2017
Solved

Anyone else seeing CoPilot add multiple unnecessary decimal places to numerical variables?

  • June 16, 2017
  • 13 replies
  • 134 views
We cloned an existing, working email template in CoPilot for a special project. The template itself contains a numerical value, which is the number of days until the customers renewal is due. Up to this point, it has always come across to the customer as a whole number (i.e. "40"). BUT, following the new template we made yesterday, it was sent as "40.00000". This was not present in the preview before initiating the outreach.

Anyone else seeing this behavior with new email templates?

On a side note, we did get a fun reply for the customer:

""40.00000​ days." That is very all-the-way-to-the-fifth-decimal-place specific!" 

    Best answer by jeffrey_dasilva
    Did you try formatting the token in the email template as numeric with 0 decimal places?

    13 replies

    Show previous replies
    elizabeth_adams_c593ee
    elizabeth_adams_c593ee
    Helper ⭐️⭐️⭐️
    August 15, 2017
    Thanks, Ben.

    On the GS side, will this be updated in 2.0 soon?

    Elizabeth Panska
    abhishek_sivaraman
    abhishek_sivaraman
    Helper ⭐️⭐️⭐️
    August 16, 2017
    Hi,
    Yes. This is something which we are aware of and we will update the same in the coming release. I will update here once it is fixed.

    Thanks
    Abhishek S
    vinaykumar_konduri
    vinaykumar_konduri
    Helper ⭐️⭐️
    August 23, 2017
    Hi,

    This issue is fixed and fix will be available as part of 5.9 release.

    Thanks,
    Vinay
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