Brand Ambassadors in Customer Success

At Gainsight, our brand is very important to us. Our Customer Success team constantly engages with customers, so we have numerous opportunities to convey Gainsight’s personality. Our team uses several tools to serve as brand ambassadors, including Gsnap, CoPilot outreaches, Groc, blog posts, and webinars. 

[i]How does your team serve as a brand ambassador? [i]What tools do you use? What goals do you hope to achieve?