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Same as idea as the playbook with same name but for low touch customers.





Sample copy:





Hello [i]<FirstName>,





Congrats on your continued success with our platform. We wanted to notify you that you're currently utilizing [i]<#ofActiveLicenses> of your purchased [i]<#ofPurchasedLicense>.





Is now a good time to discuss increasing your capacity?





Best,


[i]<CSMName>
Great - thanks!

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