Same as idea as the playbook with same name but for low touch customers.
Sample copy:
Hello [i]<FirstName>,
Congrats on your continued success with our platform. We wanted to notify you that you're currently utilizing [i]<#ofActiveLicenses> of your purchased [i]<#ofPurchasedLicense>.
Is now a good time to discuss increasing your capacity?
Best,
[i]<CSMName>
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