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chris_marconi
chris_marconi
Contributor ⭐️
June 8, 2015
Solved

Copilot - Unsubscribers

If a customer unsubscribes to an outreach, does that prevent them from receiving future outreach emails or just that same outreach if sent a second time (ex. sent the next quarter)?
    abhishek_sivaraman
    abhishek_sivaramanAnswer
    Helper ⭐️⭐️⭐️
    August 16, 2018
    Hi Michael,

    We are working on opt out enhancements and allow customers to load to unsubscribed emails and use unsubscribed emails in rules to Load to SFDC via rules. The tentative timeline will be 4 to 5 months. 

    For the rule to be added to vault, the timeline is not available at this point. It will be beyond that.

    Thanks
    Abhishek S
    View in thread

    10 replies

    kate_popp
    kate_popp
    Contributor ⭐️⭐️
    June 10, 2015
    Also curious about this - would love to know how this gets logged back in salesforce or not, too.
    Translate
      tzundelgainsightcom
      tzundelgainsightcom
      Helper ⭐️⭐️
      June 15, 2015
      Chris, if a customer unsubscribes from CoPilot outreach, it prevents them from getting all future outreaches from CoPilot.

      Kate, it does not get logged back into SFDC, at this time, but I believe that is somewhere on our roadmap for later this year. 
      Translate
        nikka_mathur
        nikka_mathur
        Contributor ⭐️⭐️
        June 16, 2015
        Hi Kate - while this list doesn't get logged back into SF, you can use the Gainsight Report Builder to get a list of customers who have unsubscribed to outreaches sent via CoPilot. The subject area to build this report is "Unsubscribed Emails".
        Translate
        sundar
        sundar
        Expert ⭐️
        June 16, 2015
        Kate, You can setup a rule to push this data back into Salesforce using Unsubscribed Emails as source and Contact object as destination via Load to SFDC action in Rules Engine
        Translate
          evan_luberda
          evan_luberda
          Helper ⭐️
          December 3, 2015
          Hey Chris,

          I recently started going through all of the unanswered
          or unresolved problems and questions here. Was checking to see if this
          has been resolved or if it is an ongoing issue/question?

          Thanks,
          -Evan
          Translate
            chris_marconi
            chris_marconiAuthor
            Contributor ⭐️
            December 3, 2015
            Evan,

            All good here, thanks for checking on this, I appreciate it.

            Chris
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            jessica_owens
            jessica_owens
            Helper ⭐️
            July 25, 2016
            Is this rule in Vault?
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              will_robins
              will_robins
              Helper ⭐️
              October 26, 2016
              It will be added within the next couple weeks!
              Translate
              michael
              michael
              Contributor ⭐️⭐️
              August 13, 2018
              Hi team,

              Is there an ETA when this feature gets added? Or when the rule will be added in Vault?
              Translate
              abhishek_sivaraman
              abhishek_sivaramanAnswer
              Helper ⭐️⭐️⭐️
              August 16, 2018
              Hi Michael,

              We are working on opt out enhancements and allow customers to load to unsubscribed emails and use unsubscribed emails in rules to Load to SFDC via rules. The tentative timeline will be 4 to 5 months. 

              For the rule to be added to vault, the timeline is not available at this point. It will be beyond that.

              Thanks
              Abhishek S
              Translate
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