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yogesh_vaishnav
Gainsight Employee ⭐️
yogesh_vaishnav
Gainsight Employee ⭐️
September 14, 2016
Question

Gainsight Emergency Hotfix for Service Incident: Copilot Outreaches Failing

  • September 14, 2016
  • 3 replies
  • 59 views
Activity:
With reference to incident reported at https://community.gainsight.com/gainsight/topics/service-incident-copilot-outreaches-failing-ih9deyi... we will be applying emergency hotfix.

Maintenance Window:
CST - Between 08:00 AM and 09:00 AM , Wednesday 14th September, 2016  
UTC - Between 02:00 PM and 03:00 PM, Wednesday 14th September, 2016

The rules queue hold time will be 30 minutes during this window.The rules will be resumed immediately after the maintenance window.

      3 replies

      jeffrey_dasilva
      jeffrey_dasilva
      Helper ⭐️⭐️
      September 14, 2016
      Does this also fix the CoPilot issue where 'CONTAINS' and 'DOES NOT CONTAINS' criteria are currently not working?
      yogesh_vaishnav
      Gainsight Employee ⭐️
      yogesh_vaishnavAuthor
      Gainsight Employee ⭐️
      September 14, 2016
      The deployment is completed and the queues have been resumed.

      P.S. There was a typo in link. Correct link to incident is: https://community.gainsight.com/gainsight/topics/service-incident-copilot-outreaches-failing-ih9deyi...
      mahesh_patil
      mahesh_patil
      Gainsight Employee ⭐️⭐️
      September 14, 2016
      Hi Jeffrey,

      Yes, this emergency hotfix is for  "issue where 'CONTAINS' and 'DOES NOT CONTAINS' criteria are currently not working"

      It should be fixed now.  You can try it and let us know.

      Have a great day ahead !!
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