Solved
GONG issue
Clicked on cockpit and then clicked on copilot.Did it two or three times. Observed below screen->
sdrostgainsightcomAnswer
Gainsight Employee ⭐️⭐️⭐️
May 6, 2016
Good morning, Nidhi - I popped into the Copilot Permissions screen - I'm not seeing your username in the list - did you have access before?
SEPARATE NOTE FOR PRODUCT: My username isn't on the Copilot list either, but I am able to get into the Copilot tab and navigate through everything. Does a Sys Admin profile override granted CoPilot permissions?
For you, Nidhi, just email Will Robins and he'll get you set up with what you need, I'm sure!
Best,
Scott
SEPARATE NOTE FOR PRODUCT: My username isn't on the Copilot list either, but I am able to get into the Copilot tab and navigate through everything. Does a Sys Admin profile override granted CoPilot permissions?
For you, Nidhi, just email Will Robins and he'll get you set up with what you need, I'm sure!
Best,
Scott
Scott Drost, Gainsight -- Principal Customer Success Architect