How Do Community Points, Ranks, and Member Invitations Work?

The community uses a points-based ranking system with 11 levels earned through replying, posting, and liking content. Community Managers can also invite contacts to join the community or a specific group via CSV import through the Control panel. New members can orient themselves using the community's categorized topic areas and best-practice posting tips.

## How to Earn Points There are 3 activities that earn you points: - **+20 points** for replying to someone's post; **+30 points** if your reply is marked as the best answer - **+15 points** for creating a new discussion or Idea post - **+1 point** for liking a post or up-voting an Idea; **+2 points** for receiving a like Earning points and reaching new badge levels can lead to prizes such as Gainsight swag, gift cards, and other surprises. **Important caveat:** Points alone do not determine rank advancement. A combination of the number of qualifying activities and total points within a given range both count. Rank changes do not happen immediately upon crossing a points threshold. --- ## The 11 Rank Levels Rank badge icons are awarded based on all-time point totals and are displayed next to your posts, on your profile, and wherever your name appears. | Rank | Level | Points Range | |---|---|---| | Shoshin | Default | 0 – 99 | | Gainsight Rookie | Level 1 | 100 – 499 | | Veteran Rookie | Level 2 | 500 – 999 | | Team Captain | Level 3 | 1,000 – 1,499 | | Champion | Level 4 | 1,500 – 2,999 | | All-Star | Level 5 | 3,000 – 4,499 | | MVP (Most Vocal Poster) | Level 6 | 4,500 – 5,999 | | Olympian | Level 7 | 6,000 – 7,499 | | Golden Ruler | Level 8 | 7,500 – 9,999 | | ACE (Astonishing Community Engagement) | Level 9 | 10,000 – 14,999 | | Grand Slammer | Level 10 | 15,000+ | **Note on Champion status:** On the previous platform, Champion was the only special recognition level. It is now Level 4 in an 11-level system. If you were a Champion before, the trophy icon no longer displays next to your name. You can check the Community Leaderboard to see how members rank. --- ## How to Invite Contacts to Join the Community ⚠️ **Legacy feature notice:** This feature is not available for customers who onboarded after May 2022. There are also no support for invite-only communities — if 'allow registration' is set to 'no' for a private community, invited users will not be able to create an account. A 'Contact' is a person who has not yet joined the community, identified by an email address and an optional name. **Supported configurations:** - All SSO methods - inSided default email authentication - Public and private communities ### Steps to invite contacts to join the Community: 1. Log in to Control as a Community Manager or Administrator. 2. Go to **Control > Users > Contact Overview**. 3. Press **Import contacts via CSV**. 4. Select a CSV file containing the contacts you want to import (download the template CSV file to see the expected format). 5. Press **Upload file**. 6. Press **Send invite to all imported contacts** and choose **Join community**. 7. (Optional) Add a custom invite message (maximum 500 characters). 8. Press **Send invite via email**. ### Steps to invite contacts to join a specific Group: 1. Log in to Control as a Community Manager or Administrator. 2. Go to **Control > Users > Contact Overview**. 3. Press **Import contacts via CSV**. 4. Select a CSV file containing the contacts you want to import. 5. Press **Upload file**. 6. Press **Send invite to all imported contacts** and choose **Join community and a group**, then select the Group you want to invite contacts to join. 7. (Optional) Add a custom invite message (maximum 500 characters). 8. Press **Send invite via email**. After sending an invite, you will be redirected to the Contact Overview, where you can see imported contacts and their invite status. ### Key limits and rules: - Maximum of 1,000 contacts can be imported at a time via CSV. - Invites expire after 30 days. - It is not possible to customize or remove the unsubscribe link at the bottom of invitation emails. ### Customizing the email template for joining a Group: 1. Log in to Control as a Community Manager or Administrator. 2. Go to **Control > Email > System Emails**. 3. Edit the **Join a group** email template and save your changes. Before sending any invites, make sure you have customized the relevant email template ('Join the community' or 'Join a group') to your preference. --- ## Community Categories (Navigation Guide) The community is organized into the following topic areas: - **Got a question?** — A general catch-all category for any question that doesn't fit elsewhere. - **News & platform updates** — Information about what the platform is currently working on and upcoming changes. - **Lounge area** — A hangout space for sharing interesting things, celebrating launches or anniversaries. - **Gamification, Activation & Super users** — Content about driving community success, identifying super users, and engaging members. - **Analytics and reporting** — Help interpreting metrics and improving internal reporting. - **SEO, Traffic and integrations** — Resources for driving traffic and integrating embeddable widgets. - **Exclusive customer categories** — Customers are granted access within 48 hours on business days and receive an automated notification. If access is missing, a private message to the community team is recommended. --- ## 5 Tips for Asking Questions Effectively 1. **Search first** — Use the search function at the top of the page before posting. 2. **Don't hesitate** — There are no stupid questions; the community is a judgement-free zone as long as you stay friendly. 3. **Keep your data private** — Do not share users' email addresses in screenshots or personal contact details in posts. 4. **Provide all relevant information** — Describe which part of the platform your question relates to, what you want to achieve, and where you are stuck. 5. **Include screenshots** — A screenshot can make a significant difference in helping others understand your question.