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ben
ben
Helper ⭐️⭐️⭐️
June 21, 2016
Solved

How do you export all hard bounced contacts from CoPilot across multiple outreaches?

  • June 21, 2016
  • 2 replies
  • 98 views
I am looking to have some of my team update our contact lists in SF using the bounced reply info from CoPilot outreaches. I am hoping to export a spreadsheet of all hard bounces across all outreaches. Currently, I can only see how to export on a per-outreach basis and the does not always include the contact name and account.

Thanks!

-Ben
      Best answer by smorrisgainsightcom
      Hi Ben:

      I would create a report on the Email Logs subject area in Reports 2.0.  In the Show Me area, you can add in Contact Id, Contact Name, Email and Hard Bounced On.  You'd then filter for Hard Bounced greater or equal to 1.  This should give you the results you're looking for.  I've attached a photo of what the report would look like from a demo org where there wasn't any matching data.  Let me know if you have any questions.

      Scott

      2 replies

      smorrisgainsightcom
      smorrisgainsightcomAnswer
      Helper ⭐️⭐️⭐️
      June 22, 2016
      Hi Ben:

      I would create a report on the Email Logs subject area in Reports 2.0.  In the Show Me area, you can add in Contact Id, Contact Name, Email and Hard Bounced On.  You'd then filter for Hard Bounced greater or equal to 1.  This should give you the results you're looking for.  I've attached a photo of what the report would look like from a demo org where there wasn't any matching data.  Let me know if you have any questions.

      Scott

        ben
        benAuthor
        Helper ⭐️⭐️⭐️
        June 22, 2016
        @Scott Morris: That is exactly what I needed! Thank you. I have not used Reports 2.0 much yet, but that is really slick. Going to have to check that out further.

        Thanks again!

        -Ben
        -Ben
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