I have a series of follow-up emails that get sent to customers regarding an online training session series. I have all the follow-ups written the same, but each should be accompanied by a different attached take-away document. I initially setup the follow up for one of the sessions and the cloned that template for use with the other sessions. Oddly, now I cannot remove the follow-up document from the template to replace with the documented for the other session.
Any idea how to remove an attachment from an email template in copilot?
Thanks!
-Ben
Solved
How do you remove an email attachment form a copilot email template?
Best answer by vinaykumar_konduri
Hi Ben,
Sorry for the Inconvenience. Actual issue is "Delete" icon is not visible. We have found this issue internally and the fix will be shipped in subsequent release.
As a workaround, you can hover over the highlighted area (as in attached image), you will get a hand cursor pointer. Clicking there will remove that attachment.
Sorry for the Inconvenience. Actual issue is "Delete" icon is not visible. We have found this issue internally and the fix will be shipped in subsequent release.
As a workaround, you can hover over the highlighted area (as in attached image), you will get a hand cursor pointer. Clicking there will remove that attachment.
-Ben
Hi Ben,
Sorry for the Inconvenience. Actual issue is "Delete" icon is not visible. We have found this issue internally and the fix will be shipped in subsequent release.
As a workaround, you can hover over the highlighted area (as in attached image), you will get a hand cursor pointer. Clicking there will remove that attachment.
Sorry for the Inconvenience. Actual issue is "Delete" icon is not visible. We have found this issue internally and the fix will be shipped in subsequent release.
As a workaround, you can hover over the highlighted area (as in attached image), you will get a hand cursor pointer. Clicking there will remove that attachment.
Perfect thanks! I was really stumped there and shocked if it was not a feature. That solves my problem.
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.