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christopher_sanderson
Helper ⭐️⭐️
August 1, 2017

Idea for a CoPilot standard C360 section

  • August 1, 2017
  • 4 replies
  • 41 views
I think it would be cool to develop a C360 section similar to Surveys, where it knows what Outreaches you've developed.  When you use the drop down to see that particular Outreach, it gives you specifics on that Outreach (sent, open, bounce, etc).

I can certainly build a report on that data, but its not dynamic enough.  Meaning I have to either add a filter for Outreaches, or any other number of too many clicks to get the data situations.

    4 replies

    tzundelgainsightcom
    Helper ⭐️⭐️
    August 1, 2017
    Great idea - love it! Many customers would find this to be really valuable.
    abhishek_sivaraman
    Helper ⭐️⭐️⭐️
    August 5, 2017
    Thanks for sharing this. We will add it as part of our roadmap and share when we have updates here.
    nancy_burdzel
    Contributor ⭐️⭐️
    April 25, 2018
    I think to add to this, our CSMs would love to be able to see the actual communication that was sent to customers, in addition to the analytics/outcome of the email. 
    angela_domenichelli
    Contributor ⭐️⭐️⭐️⭐️⭐️
    April 24, 2019
    We do now have a tab in the c360 that surfaces a report with this information, however, the CSMs would prefer to see this in Timeline with all other email communications.

    Angela Domenichelli (She/Her/Hers)