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ky_powell
ky_powell
Contributor ⭐️⭐️⭐️⭐️⭐️
June 9, 2017
Solved

If you send emails through email assist, do you have the same template tracking ability?

  • June 9, 2017
  • 4 replies
  • 53 views
When sending emails through email assist, are you still able to track template open/click rates like you can through CoPilot, or is this tracking only available through CoPilot outreaches?
    Best answer by sai_ram
    Hi,
    Yes, email assist template tracking can be done in two ways .
    1)On List view clicking on particular task,tracking is shown here. Refer below screen.



    2)Create a report on "Email Logs" object with below filter, refer below screen.


    Let me know if you need more info 

    4 replies

    denim
    denim
    Helper ⭐️
    June 9, 2017
    Not sure if it's possible at scale, but I like the idea. While we can look at an individual email task to see if it was opened, being able to report on the overall open/click rate of an email template we use for email assist would help us determine how useful it is. Thanks for posting the this question. 
    sai_ram
    sai_ramAnswer
    Expert ⭐️⭐️
    June 9, 2017
    Hi,
    Yes, email assist template tracking can be done in two ways .
    1)On List view clicking on particular task,tracking is shown here. Refer below screen.



    2)Create a report on "Email Logs" object with below filter, refer below screen.


    Let me know if you need more info 
    lane_h
    lane_h
    Helper ⭐️
    June 12, 2017
    Hi Sai Rum,

    There was a bug identified in our Email Logs that does not allow us to see the template that was used in the email assist. This keeps us from being able to accurately report on the success of our campaigns. 

    Do you know when the bug will be addressed? It is currently keeping us from being able to leverage the Email assist for future campaigns.
    Director of CX and Scale Programs
    sai_ram
    sai_ram
    Expert ⭐️⭐️
    July 13, 2017
    Hi Lane, This issue is now resolved for the new Emails that will be sent going forward.
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