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justin_blackburn
justin_blackburn
Contributor ⭐️⭐️
May 24, 2017
Solved

Image source being stripped when uploading custom html email template

  • May 24, 2017
  • 7 replies
  • 81 views
Hello -  I've built a custom HTML email template and when I paste the code into the co-pilot (email builder) the image source is being stripped or removed.  Has anyone else run into this issue?
    Best answer by sai_ram
    This issue is fixed and most probably the fix will be available in 5.6.7 ie; around 30/May/2017

    7 replies

    dan_ahrens
    dan_ahrens
    Expert ⭐️⭐️⭐️
    May 24, 2017
    Hi Justin, the HTML code builder does have some limitations on supported syntax. Are you able to post the code that is getting stripped out so our product and support folks can take a look and perhaps recommend alternatives?
    VP of Customer Success at Forcepoint
    justin_blackburn
    justin_blackburnAuthor
    Contributor ⭐️⭐️
    May 24, 2017
    <img align="center" alt="" border="0" id="headerImage" src="http://go.affinio.com/l/273392/2017-05-10/z9pslg/273392/15327/affinio_logo.png"; style="max-width: 600px; outline: none; text-decoration: none; width: 120px; margin: 0px auto; text-align: center; border-width: 0px; border-style: solid; display: block;" width="150">

    This is what is getting stripped: src="http://go.affinio.com/l/273392/2017-05-10/z9pslg/273392/15327/affinio_logo.png 

    I also tried with.jpg as well. I can paste the full code if you would like.
    manu_mittal
    Gainsight Employee ⭐️
    manu_mittal
    Gainsight Employee ⭐️
    May 24, 2017
    Seems to be happening only with the new template builder, so assigning to the right PM. As a workaround, you could add the image url directly:

    zach_davis
    zach_davis
    Helper ⭐️
    May 25, 2017
    I'm running into this as well. It seems that only the src tag is being stripped out when saving the newly inserted HTML email template.
      sai_ram
      sai_ram
      Expert ⭐️⭐️
      May 25, 2017
      This is a bug and I've created a Zendesk ticket for this issue. 
        justin_blackburn
        justin_blackburnAuthor
        Contributor ⭐️⭐️
        May 26, 2017
        Any update on the zendesk ticket Sai?
        sai_ram
        sai_ramAnswer
        Expert ⭐️⭐️
        May 26, 2017
        This issue is fixed and most probably the fix will be available in 5.6.7 ie; around 30/May/2017
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