Skip to main content
lauren_mintz
Helper ⭐️⭐️
April 15, 2016

JO: Need to Update and Translate Options in Unsubscribe Link

  • April 15, 2016
  • 18 replies
  • 139 views
The unsubscribe link that currently accompanies our Customer Success emails would benefit from two improvements:1. Translation into our priority languages: If you offer an email in a native language, then it should carry through to the unsubscribe page. 

2. Change survey opt out message: This message should say “opt out from Customer Success Survey,” since this will not opt them out from surveys sent by other Marketing functions via an alternative e-marketing tool.

    18 replies

    sundar
    Expert ⭐️
    June 9, 2016
    Configuration capability of the options you see in Opt-out page (adding new category / renaming existing or hiding) is targeted for August release. Will keep you posted if there is any change in the timelines. 
    Supporting multiple languages is part of the roadmap, no ETA for that yet.
    lauren_mintz
    Helper ⭐️⭐️
    June 9, 2016
    Thank you for clarifying.
    gaurav_kotak
    Expert ⭐️
    September 27, 2016
    Lauren, mult-lingual is unsubscribe will be supported with upcoming release. 
    lauren_mintz
    Helper ⭐️⭐️
    September 27, 2016
    That's great news! Thanks, Gaurav. I look forward to hearing more about it.
    lauren_mintz
    Helper ⭐️⭐️
    December 12, 2016
    Hi Gaurav - 

    We're beginning to test out the new multi-lingual opt out options in copilot. An idea to further enhance this feature is to also include the "manage your subscription..." text from within the email template. This way, we don't have to re-enter that text each time we're creating an email template. Instead, we can just pick the language from the drop down menu and it's already set up. However, if there was a reason for excluding this text from that feature, let me know.

    Thank you!
    Lauren
    gaurav_kotak
    Expert ⭐️
    December 12, 2016
    It's a good point Lauren. Historically since we only had one language, that was the default and we wanted to let users update default in a template if required. It would make sense to add a default by language now. Will speak to the team regarding this 
    lauren_mintz
    Helper ⭐️⭐️
    December 12, 2016
    That would be great. Thank you!

    -Lauren
    lauren_mintz
    Helper ⭐️⭐️
    February 6, 2017
    Hi Gaurav -

    Do you think the addition of the translated "manage your subscription..." text from within the email template will make the roadmap in the near term?

    Thanks!
    Lauren