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dan_ahrens
dan_ahrens
Expert ⭐️⭐️⭐️
October 26, 2016
Solved

More detail on how unsubscribed contacts are handled by CoPilot

  • October 26, 2016
  • 4 replies
  • 97 views
Hi, I'm asking this on behalf of a customer who wants to understand a little bit more clearly how CoPilot manages contacts who have previously unsubscribed. Is the check for an unsubscribe done before or after the power list results are generated?

In other words, if a contact has previously unsubscribed, but they otherwise meet the criteria of the powerlist, will they A) show up in the power list results, but not receive the email or 😎 not show up in the power list results at all?

Thanks!
    Best answer by lila_meyer
    Assigning to myself to update docs.

    4 replies

    vinaykumar_konduri
    vinaykumar_konduri
    Helper ⭐️⭐️
    October 28, 2016
    Hi Dan,

          unsubscribe check happens while executing the outreach. Which means contacts which are unsubscribed previously shows up in  power list. 
      ankit_jain
      ankit_jain
      Helper ⭐️⭐️⭐️
      October 31, 2016
      To add more for Vinay's comment, you can also find the count of recipients skipped because of previously unsubscribed in outreach's execution history. Refer the 'Skipped' column. 

      This data is also reportable @ 'Unsubscribed Emails' collection/table in MDA. 
        dan_ahrens
        dan_ahrensAuthor
        Expert ⭐️⭐️⭐️
        October 31, 2016
        Thank you very much Ankit and VinayKumar!
        VP of Customer Success at Forcepoint
        lila_meyer
        lila_meyerAnswer
        Gainsight Employee ⭐️⭐️⭐️
        January 17, 2017
        Assigning to myself to update docs.
        Lila Krutel, Dir. Global Education Services
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