Hi, I'm asking this on behalf of a customer who wants to understand a little bit more clearly how CoPilot manages contacts who have previously unsubscribed. Is the check for an unsubscribe done before or after the power list results are generated?
In other words, if a contact has previously unsubscribed, but they otherwise meet the criteria of the powerlist, will they A) show up in the power list results, but not receive the email or 😎 not show up in the power list results at all?
Thanks!
Page 1 / 1
Hi Dan,
unsubscribe check happens while executing the outreach. Which means contacts which are unsubscribed previously shows up in power list.
unsubscribe check happens while executing the outreach. Which means contacts which are unsubscribed previously shows up in power list.
To add more for Vinay's comment, you can also find the count of recipients skipped because of previously unsubscribed in outreach's execution history. Refer the 'Skipped' column.
This data is also reportable @ 'Unsubscribed Emails' collection/table in MDA.
This data is also reportable @ 'Unsubscribed Emails' collection/table in MDA.
Thank you very much Ankit and VinayKumar!
Assigning to myself to update docs.
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.