Report Table View in Email

HI Elizabeth, 

I came across this thread and realized that what you're hoping to accomplish can now be done using a Share 360 layout. 

You can build a specific Share 360 layout that has specific reports that you want to share with the customer and then email it out via CoPilot (the CoPilot email feature came in the fall release).

See details here on configuring the Shared 360 - https://support.gainsight.com/Product_Documentation/Customers_and_Relationships/Admin_Configuration/...
And details here on how to send the link via CoPilot - https://support.gainsight.com/Product_Documentation/CoPilot_and_Automated_Email/Admin_Configuration/...

Hi Gabe,

Yes. You are correct. You can use a layout and configure as many reports( tabular or otherwise) and share as a link. You can configure with or without OTP and the shared link will be of live data. Dan has shared some of the links which will help you configure this in the below post. Hope this helps!

Thanks
Abhishek S

Hi Dan - thanks for sharing the documentation. Going to give this a shot today. One additional question I do have. I noticed in the documentation it notes that this should only be used for internal users currently. From the doc: "Gainsight highly recommends customers not to include external contacts
to the GS User object, they can share layouts internally for now and
wait until the next major release to share externally."

What is the specific reason for this? Is it just because of the OTP functionality or is there some other reason?

Thanks - Gabe

Hi Gabe, that's great news that you'll be trying this feature out!

The reason we added this in the release notes was because we did not have external sharing with Contacts for the Summer release and was only available for internal users. We have already released the feature to share with external persons with our  Fall release. 
(Edited after clarification from the lead PM) 

Hope this helps. Please do share how you make out!

Hi Gabe, 
The Intended End-Users section in the Configure Share 360 doc is updated. Here is the link for the same: 
https://support.gainsight.com/Product_Documentation/Customers_and_Relationships/Admin_Configuration/...

Hi! Thanks for the insight. One quick question. It has been possible to share dashboards as a PPT, and schedule them to be sent as needed. I am wondering if with the ability to share dashboards as a live link we will have the same ability to send the dashboards as a link?

Is there a way to send this link via copilot? Maybe just hard-coding it? Would love to for it to work the same way as the PPT sharing works.

Edgar

Dashboard sharing via CoPilot can be done via hard coding if you set the shared dashboard link not to require OTP, send the dashboard share link to your own email and then copy the link that arrived in the email to the CoPilot outreach template. 

One thought to keep in mind that makes dashboard sharing superior to sending a dashboard via a PPT attachment is that the Dashboard sharing link is always real time data whenever it is accessed (vs an attachment that is a snapshot of data when the export was created). 

So, rather than needing to send a scheduled email with the dashboard sharing link, it's preferred to send a single share email and have the recipient either save the email or bookmark the link so it's always available to them. 

Thanks Dan. To be clear, sharing as a PPT was never an option for us, the way the export looks is pretty unreadable. 

Scheduling would be great. While I do agree saving and bookmarking are options now, an email just serves as a wonderful alert, kind of like a CTA, - in our case - for users outside the system. 

I will go with hardcoding. Thanks!

Edgar

Just for the record, the solution above did not work as expected. Unfortunately a token is generated per user not per dashboard. So the URL for a dashboard is not unique for a dashboard. 

Did you copy the link before or after it was opened in a browser?

I wrote this up earlier today here: https://community.gainsight.com/gainsight/topics/sharing-dashboards-using-copilot-how-to-guide

If you copy the link [i]after it's been opened in the browser, then it does have the token and you can't use that link. 

The key is to copy the link that is in the original email sent from Gainsight when you share the dashboard ([i]before it's opened in a browser window).