Skip to main content
tom_gerth
tom_gerth
Gainsight Employee ⭐️⭐️
January 16, 2018

Unsubscribe users from within Gainsight

  • January 16, 2018
  • 11 replies
  • 270 views
Hello,

I'm working with a customer who is wanting the ability to unsubscribe their customers from Copilot outreaches.

Currently, the only way to accomplish this is for the email recipient to unsubscribe via the email link.

Is there any future plan to allow users to unsubscribe their customers from Copilot Outreaches via the Gainsight UI?

Thanks

      11 replies

      Show previous replies
      kyle_handley
      kyle_handley
      Contributor ⭐️⭐️⭐️⭐️
      July 1, 2020

      @nitisha_rathi  Our ‘opt out’ use case is not so granular so I think I can/should sync MDA.Person.EmaiklOptOut field with the SFDC contact.HasOptedOutOfEmail field. Thanks for the tip! 

      May your day continue to be filled with awesome
      Terms & ConditionsAccessibility statement