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will_ritchie
will_ritchie
Contributor ⭐️⭐️
January 16, 2018
Solved

Using CoPilot to send product metrics

  • January 16, 2018
  • 1 reply
  • 61 views
Is there a way I can integrate my company's app with CoPilot to automatically mail out regular performance updates to clients on how our tool is working for them?
    Best answer by dstokowski
    Will -
    There are a couple options you have:
    1.  You can use an external event to trigger an outreach to Advanced Outreach and send to customers (this would assume that you want the trigger of when to send the email to come from your app)
    https://support.gainsight.com/Product_Documentation/CoPilot_and_Automated_Email/Examples_and_Tutorials/Tutorial%3A_Use_External_Events_to_Trigger_an_Advanced_Outreach
    https://support.gainsight.com/Product_Documentation/Administration/General_Administration/Events_Framework_Overview

    2.  You can embed Gainsight reports into Copilot emails and send on a scheduled basis (this assumes you are populated GS with key performance usage data from your app, e.g. using S3 connector or API)
    https://support.gainsight.com/Product_Documentation/CoPilot_and_Automated_Email/Admin_Configuration/05_Configuring_Reports_to_Send_via_CoPilot

    1 reply

    dstokowski
    dstokowskiAnswer
    Gainsight Employee ⭐️⭐️
    January 16, 2018
    Will -
    There are a couple options you have:
    1.  You can use an external event to trigger an outreach to Advanced Outreach and send to customers (this would assume that you want the trigger of when to send the email to come from your app)
    https://support.gainsight.com/Product_Documentation/CoPilot_and_Automated_Email/Examples_and_Tutorials/Tutorial%3A_Use_External_Events_to_Trigger_an_Advanced_Outreach
    https://support.gainsight.com/Product_Documentation/Administration/General_Administration/Events_Framework_Overview

    2.  You can embed Gainsight reports into Copilot emails and send on a scheduled basis (this assumes you are populated GS with key performance usage data from your app, e.g. using S3 connector or API)
    https://support.gainsight.com/Product_Documentation/CoPilot_and_Automated_Email/Admin_Configuration/05_Configuring_Reports_to_Send_via_CoPilot
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