What makes an email template available when configuring an Advanced Outreach?

Forum|Forum|8 years ago
January 27, 2018
5 replies
63 views

Anyone know what allows a given email template to show up in the list of options when configuring an Advanced Outreach? I am trying to get through some unrelated issues (survey translation with in-line question) and one of my attempts is to clone everything. Maybe the new version will get around that.

Anyway, I have cloned my email templates and they are clearly ready in the CoPilot templates section. However, I am not seeing the new template in my AO options for configuration. SOMETIMES they show up after an hour or so. But I do have a template that just plain never shows up.

Anyone know the method behind the madness?

journey orchestrator

Best answer by sai_ram

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jennifer_richard

Helper ⭐️

Hi Ben-

I had this issue as well. AO requires 2.0 email templates and I was cloning older ones. I recreated them from scratch and they showed up. I’ve also seen the need for a shift+F5 refresh to see new email templates when going between modules in CoPilot.

Hope one of those is your fix. Good luck!

Jen

benAuthor

Helper ⭐️⭐️⭐️

Thanks Jennifer. Yeah, I have hit the old “2.0 v 1.0” snag before. That is definitely a challenge.

I have also tried the refresh of my browser as well, no luck. Sometimes it’s just a wait and see. However, I have been unable to get some templates to show up at all . They are 2.0 and *should* be available. I guess I’ll keep toying around with it!

-Ben

benAuthor

Helper ⭐️⭐️⭐️

And...user error. Totally my bad on this one. I had cloned the Thank You email from the follow-up email and didn't remove the inline survey question. Yikes, I must need more coffee.

-Ben