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Ability for Sally to fetch info based on custom fields

  • October 29, 2020
  • 4 replies
  • 33 views

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  • Gainsight Employee ⭐️

To expand on how Sally fetches information to allow her to fetch based on custom fields rather than just restricted to Company / Relationship name 

4 replies

sai_ram
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  • Expert ⭐️⭐️
  • November 2, 2020

To expand on how Sally fetches information to allow her to fetch based on custom fields rather than just restricted to Company / Relationship name 

@rbush Thanks for your feedback! 

What kind of information do you wish to see using the custom fields? Could you please add your use-case for better understanding. 


sai_ram
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  • Expert ⭐️⭐️
  • December 1, 2020

@rbush Did you get a chance to see the comments, need more inputs!!


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  • Author
  • Gainsight Employee ⭐️
  • December 1, 2020

Hi Sai!

Apologies for the delay here.

This would be instead of <account name> to be able to query by a custom field i.e. <account ID>.

For example, I have a customer where all of their customers are identified by a Unique ID in their product, which they have added in GS as a custom field in the customer attribute section. Therefore when looking at data they have the customer ID available and would like Sally to give them the account name. So asking Sally ‘ what is the account name for ID xyz’  


rahul_prayakarao
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  • Gainsight Employee ⭐️
  • December 22, 2020

Hi @rbush, currently Sally does not have the capability to query a custom field. More upvotes on this will help us add it to our roadmap.