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katie_b
katie_b
Helper ⭐️
November 29, 2021

Ability to add condition for survey field is not null

  • November 29, 2021
  • 2 replies
  • 44 views

We have a few survey programs where we would like to only send email notifications to our leadership team when survey responses are negative OR anytime the participant leaves a comment. Conditional wait can already filter to the negative responses, but it appears any text field questions aren’t available in the conditional wait steps. I understand there isn’t a set selection of answers, but at minimum having a ‘is not null’ option would be a huge benefit. I could also see ‘contains’ being something we would utilize as well, although we don’t have a specific need for that today.

    2 replies

    heather_hansen
    heather_hansen
    VIP ⭐️⭐️⭐️⭐️⭐️
    November 30, 2021

    @katie_b I know it’s not ideal, but as a workaround, you could build another JO on the survey object for the survey, and then, filter as you need to.  

    M
    Maryia Matskevich
    Contributor ⭐️⭐️
    October 3, 2023

    I feel that we’d need the function as well, e.g. to trigger another e-mail to the contacts who didn’t provide a written feedback, i.e. where rich text field in the survey is Null

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