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Ability to add multiple emails in reply-to field for emails sent using Email tasks of CTA

  • June 29, 2022
  • 2 replies
  • 47 views

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  • Gainsight Employee ⭐️

Hi Team,

Client ( Arbor Education Partners Limited‍ ) has come across a use case scenario where they need the ability to add multiple emails in reply-to field for email communications.

 

We currently don’t have this ability hence logging this community post for product team review.

 

2 replies

john_apple
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  • Expert ⭐️
  • June 29, 2022

It seems like SendGrid is able to support this capability: https://docs.sendgrid.com/api-reference/mail-send/mail-send#multiple-reply-to-emails


ssamarth
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  • Gainsight Employee ⭐️
  • June 29, 2022

Hi @Abid 

Can you throw more light on usecase on having multiple email ids in ‘reply to ‘