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sai33335
Contributor ⭐️⭐️
November 23, 2020

Ability to change/ add the email template in an active program

  • November 23, 2020
  • 3 replies
  • 155 views

I understand that once a Program is launched you cannot change Participants, steps in the Program, such factors. However, you SHOULD be able to change the Email Templates that are being used in any future outreach in an Active Program at any time prior to the send date/time.

      3 replies

      A
      ana_g
      Helper ⭐️
      November 24, 2020

      +1 on this, and in general, I believe we should be able to make program changes to an active program by pausing it, without having to duplicate the program.

      Anastassia Goidina
      dan_ahrens
      dan_ahrens
      Expert ⭐️⭐️⭐️
      November 24, 2020

      You can’t change which templates are used, but you can change the contents of the template and it will reflect in the program. You can also add participants to an existing program by adding a new source. 

      VP of Customer Success at Forcepoint
        sai_ram
        sai_ram
        Expert ⭐️⭐️
        November 26, 2020

        You can’t change which templates are used, but you can change the contents of the template and it will reflect in the program. You can also add participants to an existing program by adding a new source. 

        @sai33335 does this answer your query? Is the ask about changing the content or entire Email Template?

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