Gainsight Employee ⭐️

Ability to get a realtime alert(email) when ever a new user signs up.

Forum|Forum|6 years ago
July 30, 2020
3 replies
133 views

Posting on behalf of a customer :

With the current product design we can get the new user signup report daily/weekly. But it would be helpful if we(admin) could get a realtime email alert from PX when a user has visited/signs up for the first time. Additionally, it would be great if we could setup the alert(email) if those users qualify the applied rules/filters at account level.

Example : Get an email alert (to my address, ABC@xyz.com), When a user has visited for the first time and is coming from an Account that is "condition1 = value1"

Currently the customer is having to connect their GainsightPX to an external system (salesforce), sync the data to the other system, and make the alert from there.

Regards,

Srinivas.

suryanarayana

Helper ⭐️

Hi srinivas,

Just wanted to say that we can get slack notifications whenever a user signs up.

But as said above we cannot filter for an account in slack notifications and also mail notifications is not UI Control I guess.May be its getting triggered from Backend.

Inguva Suryanarayana