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Ability to integrate with 3rd party text analysis tools for written survey feedback

  • September 30, 2020
  • 2 replies
  • 65 views

Julie-Pinto

Use case: After deploying a PX survey, I may get thousands of responses, many with written comments. This makes it challenging to get any insights from the comments. 

Request: The ability to integrate with a 3rd party text analysis tool (such as MonkeyLearn) to save time and get better insights from the comments. 

2 replies

harshibanka
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  • Gainsight Employee ⭐️⭐️
  • September 30, 2020

If the customer already hasn’t, then suggest checking out Gainsight CX which seamlessly integrated with Gainsight PX Surveys, and offers a plethora of analytics including text analysis.

https://www.gainsight.com/customer-experience/


JPKelliher
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  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • January 11, 2021

Thank you @harshibanka  for your response. Similarly to @Julie-Pinto request, we already have a 3rd party tool for analysis. We would like to automate the connection between the survey, and the analytics tool. 

 

Are there any options other than setting up a webhook? Would a webhook work in this circunstance?

 

Thanks.