Skip to main content
Julie-Pinto
Julie-Pinto
Contributor ⭐️⭐️⭐️⭐️
September 30, 2020

Ability to integrate with 3rd party text analysis tools for written survey feedback

  • September 30, 2020
  • 2 replies
  • 75 views

Use case: After deploying a PX survey, I may get thousands of responses, many with written comments. This makes it challenging to get any insights from the comments. 

Request: The ability to integrate with a 3rd party text analysis tool (such as MonkeyLearn) to save time and get better insights from the comments. 

    2 replies

    harshibanka
    harshibanka
    Gainsight Employee ⭐️⭐️
    September 30, 2020

    If the customer already hasn’t, then suggest checking out Gainsight CX which seamlessly integrated with Gainsight PX Surveys, and offers a plethora of analytics including text analysis.

    https://www.gainsight.com/customer-experience/

    Harshi (pronounced like the Hershey's chocolate); PLG and Digital CS Evangelist
    JPKelliher
    JPKelliher
    Contributor ⭐️⭐️⭐️⭐️⭐️
    January 11, 2021

    Thank you @harshibanka  for your response. Similarly to @Julie-Pinto request, we already have a 3rd party tool for analysis. We would like to automate the connection between the survey, and the analytics tool. 

     

    Are there any options other than setting up a webhook? Would a webhook work in this circunstance?

     

    Thanks.

    J.P. Kelliher
      Terms & ConditionsAccessibility statement