Can you please explain in which scenarios you would want to refresh the drafts?

Sure..

I have a browser window open with Timeline displayed

I went to Gmail and used the BCC to timeline feature and sent a bunch of email

Some of which did not get logged due to email address not in Gainsight’s records

So I go to check them on timeline’s draft and log them manually, but don’t find them there.

I refresh the timeline using the Refresh button available beside the filters, still no new items in the draft

Finally, I have to refresh the browser window to get the List of drafts refreshed.

Got it. We are planning to double down on Bcc to Timeline email resolution logic so that we automatically resolve most of the emails but I get your point and will consider it.

@bhavik.shah changing this to idea post for better tracking purposes!